Sometimes the only solution is to speak directly to Google. Trouble is, YOU can’t – but as an AdWords Agency Partner, I can…
Sep 2nd, 2009 | By David Rothwell | Category: Google Agency Partner EMEA
"David, Time for your much-needed wisdom. How to escalate a problem with Google?"
My friend Bryan Todd, at Perry Marshal and Associates, had a client problem recently:
"David,
Time for your much-needed wisdom.
How to escalate a problem with Google?
A trusted and valued affiliate of ours recently observed that his traffic had completely dried up on Google. He (with our permission) was bidding on related terms to our book and its various matching options, and sending traffic through an affiliate link to our site.
On May 21 his clicks stopped, and Google slapped him with a 1/10 QS.He removed the affiliate link and aimed traffic directly at our homepage. Still the same 1/10 QS on those keywords.
Now, when we bid on the term and do the same, we have identical results.
His call to the call center yields a 23-year-old girl who reads off lines from the Help section about landing page relevance, and then says a tech person will look at it.
Useless.So what’s your experience in getting *real* help on issues like this? Or more appropriately perhaps, what’s your experience in getting a dedicated account rep who will get actual answers?
Best,
Bryan Todd"
Since Google is now using human editors to help overcome occasional glitches in their almost totally automated machine, the only way to resolve an issue like this is to be able to speak directly with a specialist at Google, not just a call centre operator.
Since 2007, as an AdWords Agency Partner, I have had a dedicated Relationship Management Team at Google, with personal access to their product specialists whenever I needed to call.
Most AdWords Agencies do not have this privilege.
So, if you need an Agency that can get direct assistance from Google no matter the problem – like Bryan, you know who to turn to…
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Hi David,
Have been following your website since quite a long time now, but did not have anything concrete for me to get in touch with you.
Well, I have an adwords account in which everything seems to be OK, but the ads simply do not appear, I have even tried the Ads Diagnostic Tool but it says
————-
What does this mean?
There are a variety of reasons why your keyword is not triggering any ads. If you’ve just added the keyword phrase to your campaign, you may want to check back in a few moments to see if the status for your keyword has changed. Our specialists review each submitted keyword, so you may experience a momentary delay. Another explanation is that our system may be experiencing a delay.
What can I do?
To improve your ad delivery, you may want to raise your daily budget since it directly affects your ad delivery. If your budget is set below the recommended budget, your ads may not receive all possible impressions.
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Can you please help, I am willing to let you have access to my accounts. Also I am having 2 more client accounts wherein I face the same problem. Can you help ??
Thanks,
Veer
Hi Veer,
yes of course I can help.
Send me your account ID and I will link it and find out what is going wrong.
Hi David,
Thanks for your reply.
Here is the account number.
268-167-8478
Thanks,
Veer
Hello David,
I opened a new adwords account and everything was OK, with about 6 keywords.
The ads were displaying and than suddenly it stopped for 4 keywords and only 2 of them were displaying ads. I tried running the campaign optimizer and accepted its suggestions, but after that the ads are not displaying for any keywords, and its asking me to contact support.
I contacted support, but there’s no answer. Can you look into it ??
My account number is 855-600-9770
I hv also added another campaign, the ads displayed for a while, but than now the ads are not displaying for any of them, it says to use the ad diagnostic tool and everything, but to no effect.
Do look into it.
Thanks,
Best Regards,
Kavit.
Hi Kavit,
I’ve requested linking permission to your account so I can check it.
I’ll escalate any problems I see to Google for their feedback.
Hello,
I hv already given the access to you.
Let me give you a brief background on myself. I am an advertising professional where I create & design advertisements for my clients in the print media.
Since the last few months, I hv been receiving inquiries for advertising on the internet and hence I have started advertising on Google, but the ads stopped and so I contacted, now I have couple more clients lined up for advertising, can I add them or not, I am worried, the campaigns to be started are for the following;
http://www.skyline.edu.in
http://www.fengshuiin.com
http://www.pactil.net
http://www.dynamicpumps.in
http://www.windoors-india.com
Do let me know whether I can start their campaigns, its good business over here, and maybe I can divert a few of them to you directly, coz I am not much aware how this thing exactly works.
Your reply is appreciated.
Thanks,
Rgds,
Kavit
Hi Kavit,
I’ll check with Google and let you know what’s going on.
Hi Kavit,
your account had gone into manual review (they do that at random, and you’re stuck with it).
I was able to get the review completed and your campaigns should now be running normally.
Let me know if you need any help going forward with your clients.
Hello,
Thanks very much, the campaigns are running now.
What I wanted to know is that can I add more campaigns.
Actually I need to understand this Adwords things in a better way.
Pls do inform, can I add more campaigns.
Thanks,
Kavit
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Hi Kavit,
You can have up to a maximum of 25 active campaigns in your AdWords account.
If you are a Google Advertising Professional with an MCC you can link an unlimited number of advertiser accounts – I have over 130.
You definitely do need to understand AdWords well to run campaigns successfully and safely for other people!
Or we could partner and do it jointly.
I charge a monthly management fee to advertisers and if you introduce new ones I will pay you a 10% Introducer fee which you will get every month for as long as the advertiser is active.
My management service is detailed here
http://www.adwordsanswers.com/management/